Return Policy
Return and Refund Policy Thanks for shopping at Obscura Wedding . We appreciate the fact that you like to buy the stuff we build . We also want to make sure you have a regarding experience while exploring , evaluating and purchasing our products. As with any shopping experience , there are terms and conditions that apply to transactions at Wix website . We’ll be as brief as our attorneys will allow.
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The main thing to remember is that by placing an order or making a purchase at Obscura Wedding , you agree to the terms , set forth below along with Obscura Wedding’s Privacy Policy .
If there’s something wrong with the product you bought , or if you are not happy with it , you have inform to issue a refund and return your item . If you would like to return a product , the only way would be if you follow the next guidelines :
• The product has to be in the packaging we sent in the first place .
• The product has to be damage free , if we find any damage on the product we will cancel your refund immediately .
Refund Policy
We at Obscura Wedding commit ourselves to serving our customers with the best products . Every single product that you choose is thoroughly inspected , checked for defects and packaged with utmost care .
We do this to ensure that you fall in love with our products . Sadly , there are items when we may not have the products that you choose in stock , or may face some issues with our inventory and quality check in such cases , we may have to cancel your order.
You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order . If you have purchased via Online payment ( not Cash on Delivery ) , then you wil be refunded once our them confirms your request . We carry out through quality check before processing the ordered item . We take utmost care while packaging the product . At the same time , we ensure that the packaging is good such that the items won’t get damaged during transit .
Please note that Obscura Wedding is not liable for damages that are caused to the items during transit or transportation . We will revise your returned product as soon as we can receive it and if it follows the guidelines addressed above , we will proceed to issue a refund of your purchase .
Your refund may take a couple of days to process but you will be notified when you receive your money .
FAQ
Shipping/Delivery
We ship from Subang Jaya . We process orders within 1-2 months ( including weekends and holidays ) . You will receive an e-mail confirmation with the order details . If you do not receive an e-mail , please check your spam filter or contact us for information .
If you need any assistance with your order , please contact us immediately at obscura.wedding@gmail.com . We will not be able to make charges to your order after it has shipped. Please review and ensure that you have entered the correct address . We are not responsible for non-delivery due to errors in the address that you provide .
If an order is returned due to an incorrect address , we will refund the original order ( excluding the shipping fee ) and ask that you re-submit your order.